justfood

Terms & Conditions

Rules for using justfood across the Customer, Restaurant, and Rider apps.

Last updated: November 11, 2026

1. Agreement

By creating an account or using any justfood application — Customer App, Restaurant App, or Rider App — you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the service.

These terms apply to all three apps. Sections below add role-specific conditions for customers, restaurants, and riders.

2. The justfood platform

justfood is a marketplace platform that connects:

  • Customers who order food through the Customer App,
  • Restaurants who prepare and fulfill orders through the Restaurant App, and
  • Riders who pick up and deliver orders through the Rider App.

Restaurant menus, prices, availability, and preparation times are set by each restaurant and may change. Delivery depends on rider availability, distance, traffic, weather, and operational conditions.

3. Accounts (all apps)

  • Provide accurate registration details and keep them up to date.
  • You are responsible for activity under your account and for keeping passwords/OTPs secure.
  • Do not share accounts across unauthorized users or impersonate another person/business.
  • We may suspend or terminate accounts that violate these terms, abuse the platform, or present fraud/security risk.

4. Customer App — terms

4.1 Ordering

  • Placing an order is an offer to purchase food from a restaurant through justfood.
  • Acceptance depends on restaurant availability, operating hours, delivery area coverage, and minimum order rules.
  • Item customizations and special instructions are requests only; restaurants may be unable to fulfill every request.
  • Estimated delivery times are approximate and not guaranteed.

4.2 Pricing, fees & taxes

Displayed prices may include or exclude tax depending on restaurant settings and payment method. Delivery fees, offers, and discounts are shown at checkout before you confirm. Totals may change if you edit your cart or if delivery area fees apply.

4.3 Payments & wallet

  • Supported methods may include cash on delivery, wallet, JazzCash, and card (where enabled).
  • Gateway payments must complete successfully before fulfillment proceeds, where required by our payment rules.
  • Wallet top-ups and refunds follow our wallet policies; cancelled eligible orders may credit your wallet.
  • You authorize us and our payment partners to process charges for your orders.

4.4 Cancellations & refunds

You may cancel only while the order is still in an allowed status. Refunds for prepaid amounts (wallet or successful gateway payments) follow our cancellation rules. Cash-on-delivery orders that were never charged are generally not refunded as cash.

4.5 Delivery & customer conduct

  • Provide accurate address and contact details and remain reachable for delivery.
  • Failed delivery caused by an incorrect address or unreachable customer may result in cancellation without refund of food already prepared.
  • Do not harass restaurants or riders, place fraudulent orders, or misuse promotions.

4.6 Allergens & food safety

Restaurant partners are responsible for menu descriptions and allergen information. If you have allergies or dietary restrictions, confirm details with the restaurant before ordering. justfood coordinates support where reasonable but is not the food preparer.

5. Restaurant App — terms

5.1 Partnership & eligibility

  • Restaurant accounts are for authorized owners/operators and their permitted staff.
  • You must keep restaurant profile, hours, contact details, delivery areas, and menu information accurate.
  • justfood may pause listing or access for policy breaches, safety issues, repeated poor fulfillment, or operational risk.

5.2 Menu & pricing

  • You control menu items, categories, prices, discounts, availability, and variations.
  • Prices shown to customers must match what you intend to charge through the platform.
  • You are responsible for food quality, preparation, packaging, and allergen/menu accuracy.

5.3 Order handling

  • Monitor the Restaurant App for incoming orders during accepting-hours.
  • Accept, reject, or update order status promptly and in good faith.
  • Prepare orders for timely rider handover and mark statuses truthfully.
  • Do not use customer personal data for any purpose other than fulfilling the order and related support.

5.4 Fees, settlements & offers

  • Platform commissions, delivery-related fees, taxes, and promotional rules may apply as agreed with justfood.
  • Exclusive offers and restaurant-level discounts you enable must be honored for eligible orders.
  • Disputes about order amounts should be raised promptly through support with order references.

5.5 Restaurant conduct

Do not misuse the Restaurant App, manipulate ratings/orders, discriminate unlawfully against customers or riders, or attempt unauthorized access to platform systems.

6. Rider App — terms

6.1 Engagement

  • Rider accounts are for approved delivery partners who meet justfood onboarding and document requirements (where applicable).
  • You must keep profile and contact information accurate and complete verification steps when requested.
  • justfood may suspend or permanently disable rider access for policy breaches, safety concerns, fraud, or repeated failures.

6.2 Availability & assignments

  • Go online only when you are able to accept and complete deliveries safely.
  • Accept or decline job offers in good faith; habitual non-response or late cancellations may affect access to jobs.
  • Location permission is required while online or on an active delivery so we can assign nearby jobs and track progress.

6.3 Delivery standards

  • Pick up from the restaurant and deliver to the customer address carefully and promptly.
  • Handle food hygienically; do not open sealed packages except where required for verification/handover instructions.
  • Update delivery statuses accurately in the Rider App.
  • If delivery cannot be completed, follow in-app instructions and contact support when needed.

6.4 Safety & conduct

  • Follow traffic laws and local regulations at all times.
  • Treat customers and restaurant staff respectfully; harassment or misconduct is prohibited.
  • Do not share customer personal information outside delivery needs.
  • Do not request unofficial payments outside approved platform methods.

6.5 Earnings & records

Delivery fees/earnings shown in the Rider App (where available) are subject to platform rules, adjustments for cancellations/disputes, and applicable deductions. Keep your own records and raise payout questions through support with job/order references.

7. Acceptable use (all users)

You agree not to misuse justfood, including by placing fraudulent orders, harassing other users, attempting unauthorized access, scraping the platform, manipulating ratings, or interfering with service availability.

8. Intellectual property

justfood branding, apps, and website content belong to us or our licensors. Restaurant names, logos, and menu content belong to the respective restaurants. You may not copy or reuse platform materials without permission.

9. Limitation of liability

To the fullest extent permitted by law, justfood is not liable for indirect or consequential losses, delays outside our reasonable control, or restaurant/rider acts beyond our platform role. Our total liability related to a specific order is limited to the amount paid for that order through justfood (where applicable).

10. Changes

We may update these terms for any or all apps. Continued use after changes means you accept the updated terms. Material changes may also be communicated in-app or by email where appropriate.

11. Contact

For questions about these terms for the Customer, Restaurant, or Rider apps, email support@justfood.app or use Contact.