Privacy Policy

Last updated: November 11, 2026

1. Who we are

justfood (“we”, “us”, “our”) operates an online food ordering and delivery platform through three applications:

• Customer App — for browsing restaurants, placing orders, payments, tracking, and support.
• Restaurant App — for restaurant partners to manage menus, accept/reject orders, and run operations.
• Rider App — for delivery partners to receive jobs, navigate pickups/drop-offs, and complete deliveries.

This Privacy Policy applies to our website and all three apps, and to related services such as wallets, notifications, and help support.

2. Information we collect (all apps)

• Account details — name, email, mobile number, password (stored hashed), user type, and profile information you provide.
• Device & usage data — app version, device identifiers/tokens for push notifications, crash/diagnostic logs, and approximate usage activity.
• Location data — when you allow it, for delivery matching, ETA, area availability, and rider navigation.
• Support messages — content you send through Help & Support or contact forms.
• Communications — OTPs, order alerts, and service notices sent by SMS, email, or push.

3. Customer App

3.1 Data we collect from customers

• Delivery addresses, labels, contact name/phone, and saved location coordinates.
• Order history, cart/checkout details, special instructions, ratings, and reviews.
• Payment preferences and wallet activity (top-ups, spends, refunds). We do not store full card numbers on justfood servers.
• Favorites, search/activity within the app, and delivery-area eligibility based on your location.

3.2 How we use customer data

• Create and manage your customer account.
• Show restaurants that deliver to your area and calculate delivery charges.
• Process orders, payments, refunds, offers, and wallet transactions.
• Share necessary order details with the restaurant and assigned rider.
• Send order status updates, OTPs, and support responses.
• Improve recommendations, prevent fraud, and maintain platform safety.

3.3 Customer choices

• Update profile and addresses in the Customer App.
• Control location and notification permissions on your device.
• Request account deletion or data help through in-app support or email.

4. Restaurant App

4.1 Data we collect from restaurants

• Restaurant profile: name, phone, email, address, city, coordinates, hours, images, and delivery settings.
• Owner/staff account details linked to the restaurant.
• Menu items, categories, prices, descriptions, images, availability, and variation options.
• Order acceptance/rejection actions, prep status updates, and operational settings (open/closed, accepting orders).
• Delivery areas selected for the restaurant and related delivery fees.
• Support tickets and business communications with justfood.

4.2 How we use restaurant data

• Display your restaurant and menu to customers in eligible areas.
• Route incoming orders to your Restaurant App and record fulfillment status.
• Share limited customer delivery details needed to prepare and hand over orders.
• Calculate taxes, offers, fees, and reporting relevant to your restaurant.
• Verify partnership, prevent abuse, and improve operations tooling.

4.3 Restaurant responsibilities

• Keep menu, pricing, hours, and allergen-related descriptions accurate.
• Use customer personal data only to fulfill orders — not for unrelated marketing or disclosure.
• Secure Restaurant App login credentials for owner and staff accounts.

5. Rider App

5.1 Data we collect from riders

• Rider profile and account details (name, mobile, email, and related onboarding information).
• Identity/verification or document information required for rider onboarding (where collected).
• Live or periodic location while you are online/available or on an active delivery (with permission).
• Delivery job history, status updates, earnings-related records, and app activity.
• Device tokens for assignment alerts and support communications.

5.2 How we use rider data

• Match nearby available riders to restaurant pickups and customer drop-offs.
• Show navigation-relevant pickup/drop-off details for assigned jobs.
• Track delivery progress for customers, restaurants, and support.
• Calculate delivery-related records and investigate disputes or safety issues.
• Send job offers, reminders, and critical service notices.

5.3 Rider location notice

Location is important for the Rider App to work. If you disable location while online or on a job, assignment accuracy and delivery tracking may be limited or unavailable. Location is used for delivery operations and safety — not sold to third parties.

6. Sharing your information

We share data only as needed to operate justfood:

• Between apps as required — e.g. customer order details to restaurants/riders; limited restaurant/rider status back to customers.
• Payment partners — limited data to process JazzCash, card, wallet, or similar payments.
• Maps / messaging / hosting providers — under appropriate safeguards to run notifications, geocoding, and infrastructure.
• Legal requests — when required by law or to protect rights, safety, and platform integrity.

We do not sell your personal information.

7. Payments & wallet

Payment processing is handled through integrated gateways and our wallet system. Card data is processed by payment partners; justfood does not store full card numbers. Wallet balances, top-ups, spends, and refunds are recorded against the relevant account history.

8. Data retention

We keep account, order, delivery, and transaction records for as long as needed to provide the service, meet legal/accounting requirements, and resolve disputes. You may request account deletion through the relevant app or support; some records may be retained where the law requires.

9. Security

We use industry-standard measures such as encrypted connections, hashed passwords, and access controls. No method of transmission or storage is 100% secure. Protect your login credentials and do not share OTPs or account access with others.

10. Your choices (all users)

• Update profile information in your app.
• Control notification and location permissions on your device.
• Contact support to ask about access, correction, or deletion of your data.

11. Children’s privacy

justfood apps are not directed at children under 13. If you believe a child has provided personal data, contact us and we will take appropriate steps.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of any justfood app after updates means you accept the revised policy.

13. Contact

Questions about privacy for the Customer, Restaurant, or Rider apps? Email support@justfood.app or visit our Contact page.